Careers

Self Storage Consultant Inland Empire

  • Job Tracking ID: 512257-677404
  • Job Location: Riverside, CA
    Riverside, CA
  • Job Level: Mid Career (2+ years)
  • Level of Education: High School/GED
  • Job Type: Full-Time/Regular
  • Date Updated: April 04, 2019
  • Years of Experience: Up to 2 Years
  • Starting Date: May 16, 2019



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Job Description:

Assist with the operation of a company storage facility.  Duties include, but are not limited to: showing units, quoting rents, completing rental agreements and related documents, collecting rent payments, preparing bank deposits, maintaining customer files and computer records, doing required security checks on a daily basis, and cleaning vacant units, the facility office and restrooms.

Experience and Skills:

 

  • Interact with existing and prospective tenants with enthusiasm and courtesy.  Provide exceptional service to all individuals who call or visit the storage facility.  Treat customers and co-workers with respect.
  • Show units to prospective tenants and help them determine which size unit they need to rent
  • Quote rents for units shown.
  • Rent storage units according to company policy.
  • Complete without error all required paperwork including rental agreements, payment/access agreements, rules & regulations, and insurance paperwork.
  • Sell moving and storage supplies, including but not limited to, locks, boxes, wrapping paper, tape, rope, furniture cover, and other supplies the company has on hand.
  • Set up customer files in the computer.  Update tenant records as needed.
  • Prepare legal notices according to the required timeline.  These legal notices include, but are not limited to, preliminary lien notices, certified mail, notices of lien sale, etc.
  • Process incoming and outgoing mail on a daily basis.  Mail required information to the corporate office on a daily basis.
  • Collect rent including cash, checks and credit card payments.  Post payments in the computer as required by company procedure.
  • Accurately prepare daily bank deposits. Take deposits to the bank per company policy.
  • Balance the cash box assigned to the employee on a daily basis.  Submit any petty cash receipts for immediate reimbursement.
  • Monitor security at the facility.  Do facility security checks according to company policy before opening, throughout the day, and after closing to ensure that the company’s property is secure and tenants’ belongings are not tampered with.  Monitor tenant access and activity throughout the day. Operate security systems according to individual facility requirements.
  • Follow safety rules and regulations.  Wear and use any security devices provided by the company. Report any safety hazards immediately to the Regional Manager.
  • Maintain a clean facility.  Clean the facility office and the restrooms on a daily basis.  Clean tenant units within 24 hours after they are vacated.  Clean the golf cart at least once a week. Clean roll-up doors on a weekly basis.
  • Track inquiry phone calls as required.  Log calls and submit reports on a monthly basis.  Do rate surveys of competitors as requested.  Participate in local Chamber of Commerce activities. Market the storage facility through cold calling by phone and in person.  Do marketing mailers. 
  • Handle customer complaints in a professional, courteous manner.  Use any resources available to resolve situations favorably.
  • Participate in safety training.  Follow all safety rules and regulations.
  • Other duties as assigned.
   

Equipment, Machines & Tools Used:

IBM-compatible PC and printer, postage meter, fax machine, desktop copier, cordless phone, shredder, credit card machine, and golf cart.  Proficient in Microsoft Word, Office and Excel software. Proficient in Storage Commander software.

 

Supervision Required:

Moderate supervision acting under the direction of the Operational Manager and Storage Facility Manager.